At Florist Marylebone, we take pride in delivering only the freshest flowers to our customers across the Marylebone area. Whether you’re placing an order for your home, office, or business, we guarantee that every arrangement leaves our shop in perfect condition and with exceptional freshness. As a trusted local Marylebone florist, customer satisfaction is our top priority and we stand behind every order with our Fresh Flowers Guarantee.
If your flowers arrive in damaged condition, please let us know within 24 hours of delivery. We want your floral experience to be a delightful one and take any issues very seriously. To help us resolve the matter quickly, take a clear photograph of the damaged flowers along with the packaging and provide a brief description of the problem. This ensures we can investigate and process your request efficiently and to your satisfaction.
At Florist Marylebone, we promise our flowers will remain fresh for a minimum of 5 days from the time of delivery, provided they are cared for properly. Please follow the care instructions included with your bouquet or arrangement, such as trimming stems and refreshing water daily, to maximise the lifespan and vibrancy of your flowers. If your flowers appear wilted or lose their freshness within this window despite proper care, please contact us so we can assist you further.
Your happiness is of the utmost importance to us. If your order arrives damaged or does not meet our freshness standard within the guaranteed window, you have the option to request a replacement bouquet at no extra charge or receive a full refund. Once your claim is processed and approved, we will arrange for your replacement as soon as possible or issue your refund by the same payment method you used for your purchase. Our team will keep you updated every step of the way.
If you have any concerns or are unsatisfied for any reason, we encourage you to reach out promptly. Share your order details, a description of your issue, and any supporting photos if available. Our dedicated customer care team will listen to your concerns, investigate thoroughly, and provide a prompt and fair resolution. Most complaints are resolved within 2 working days, though complicated cases may require a little more time. We value feedback from our local Marylebone community and use every piece of input to improve our services.
Florist Marylebone is proud to be the florist of choice for households and local businesses. Every bouquet is created with care right here in Marylebone, and we deliver with local knowledge and a friendly approach. Thank you for supporting your neighbourhood florist—we are always here to ensure you receive beautiful, fresh flowers and a positive service every time.
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