Welcome to Florist Marylebone, your trusted partner for online flower delivery in Marylebone and the surrounding areas. These Terms & Conditions (“Terms”) govern the use of our website and services related to ordering and purchasing flowers and related products from our online flower shop. Please read these Terms carefully before placing an order. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any aspect of these Terms, please refrain from using our website or services.
These Terms apply to all customers located in Marylebone and its surrounding areas who place orders for flower delivery or collection through our online platform. These areas include, but are not limited to, Regent’s Park, Baker Street, Paddington, Fitzrovia, and nearby neighbourhoods. Should you be situated outside these regions, please contact us prior to ordering to confirm delivery availability.
Placing an Order: To place an order for flowers or other products, select your desired items and quantities from our online catalogue and proceed to checkout. You will be required to provide accurate delivery details and any relevant messages to accompany your order. Once you have reviewed your selection, proceed to payment to finalise the order.
Order Confirmation: After submitting your order, you will receive an on-screen acknowledgment and a confirmation notification. This confirmation outlines the details of your purchase, including items ordered, chosen delivery date, recipient address, and total price. Please double-check these details and inform us promptly if corrections are needed.
Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse any order prior to dispatch for reasons including, but not limited to, product unavailability, payment issues, or delivery constraints. Should we be unable to fulfill your order, we will notify you and arrange for a full refund if payment has already been processed.
Substitution Policy: On rare occasions, specific flower varieties or products may become unavailable. In such cases, we reserve the right to substitute items with products of equal or greater value and similar style and quality, always maintaining the overall integrity and look of your chosen arrangement. Substitutions will be communicated where possible.
Payment for orders must be made in full before we process and deliver your flowers. We accept a range of secure payment methods, including major credit and debit cards, as shown at checkout. By submitting your payment details, you confirm that you are authorised to use the card or account being used and that sufficient funds are available.
Your payment and card details are processed securely, and we do not store your personal payment information beyond what is necessary to process your order. If any issues arise with your payment, we will contact you directly to resolve them before proceeding with the delivery.
All prices displayed on our website are quoted in British Pounds Sterling (GBP) and are inclusive of applicable UK Value Added Tax (VAT), unless stated otherwise. Delivery charges, if applicable, will be displayed clearly before finalising your order. We reserve the right to amend prices at any time, though orders already confirmed and paid for will not be affected by subsequent changes.
Delivery Scope and Schedule: We offer flower delivery throughout Marylebone and adjacent neighbourhoods. Our standard delivery hours are set out at checkout, and we strive to accommodate requests for specific delivery dates and times subject to operational capacity.
Address Accuracy: Please ensure that the recipient’s delivery details are accurate and complete. We cannot be held responsible for failed deliveries due to incorrect or incomplete information provided by the customer.
Delivery Attempts: If the recipient is not available at the time of delivery, we may attempt to leave the flowers with a neighbour, in a safe place, or re-attempt delivery at our discretion. We will endeavour to inform the customer of any issues encountered and any alternative arrangements made.
Force Majeure: While we do our utmost to meet delivery requirements, deliveries may be delayed or prevented due to events beyond our reasonable control, such as extreme weather, transport disruptions, or supply shortages. In such cases, we will notify you and arrange for delivery at the nearest possible opportunity.
You may request to cancel or amend your order prior to dispatch. To do so, please contact us as soon as possible, quoting your order reference. If your order has not yet been prepared or dispatched, we will issue a full refund or assist with your amendments.
Orders that have been dispatched or prepared for delivery cannot be cancelled or amended. In the case of bespoke arrangements, wedding flowers, or large event orders, specific cancellation policies may apply and will be confirmed with you at the time of booking or contract.
We reserve the right to cancel any order at our discretion, including for reasons such as payment failure, unfulfillable items, or service misuse. If we cancel your order after payment, a full refund will be processed promptly.
Due to the perishable nature of flowers, returns are generally not accepted unless the product is proven to be faulty or does not match the description given at the time of purchase. If you have concerns about the quality, condition, or accuracy of your delivered flowers, please notify us as soon as possible — ideally within 24 hours of receipt. We may require photographs or other evidence to process your complaint.
If your complaint is upheld, we will offer an appropriate solution, such as a replacement arrangement, refund, or partial refund, depending on the circumstances and your preference where possible.
By placing an order with Florist Marylebone, you confirm that the information provided is accurate and that you are authorised to make payments using the payment details supplied. It is your responsibility to ensure the recipient’s details are correct and that someone will be available to receive the delivery at the specified time and location.
If a delivery is missed because of incorrect or incomplete details, or because the recipient is not in attendance and no alternative arrangements are possible, additional delivery charges may apply for redelivery attempts.
We strive to ensure that all product images and descriptions on our website are accurate and representative of the items you will receive. Due to seasonal and market variations, some flowers may be substituted as described under our Substitution Policy. All sizes and measurements are approximate, and colours may appear differently on various screens and devices.
All products are subject to availability. In the event that an ordered item is not in stock, we will contact you to offer a suitable alternative or arrange a refund if preferred.
If you choose to include a personal message with your flowers, we reserve the right to refuse to deliver any message that contains offensive, discriminatory, or inappropriate content. Messages will be handwritten or printed onto a card and included with your delivery as per your specifications.
All content on the Florist Marylebone website, including images, designs, text, and branding, is the intellectual property of Florist Marylebone or its licensors. You may not copy, reproduce, or distribute our content for commercial purposes without express written permission.
To the fullest extent permitted by law, Florist Marylebone shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our services or website. Our aggregate liability to you in connection with any order shall not exceed the total amount paid by you for that order.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other liability which may not by law be limited or excluded.
Your privacy is important to us. We process your personal data according to applicable UK data protection laws and only use your information for processing orders, fulfilling deliveries, and customer service purposes. Please refer to our Privacy Policy for further details on how your data is collected, stored, and used.
We reserve the right to amend these Terms & Conditions at any time. The version of the Terms applicable to your order is the version displayed at the time of your order. Please review these Terms regularly to stay informed of any updates.
If any part of these Terms is determined to be unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
These Terms & Conditions and any disputes arising out of or in connection with them shall be governed by and construed according to the laws of England and Wales. All contracts for the purchase of goods from Florist Marylebone are deemed to have been made in England. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising hereunder.
If you have questions about these Terms or require assistance before or after placing your order, please contact our customer service team using the details on our Contact page. We are always happy to help and strive to provide the highest level of customer satisfaction with all flower deliveries throughout Marylebone and surrounding areas.
Thank you for choosing Florist Marylebone for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Marylebone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Marylebone.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
